Someone you love is grieving. Do you know what to do, what to say, and how to help? Or do you say "I'm so sorry," pick up what everyone else does, and perpetuate the mistakes? A personal, enlightening guide that teaches you what to ask, what to say, how to write a condolence card, what books to recommend, concrete actions to take, and the best ways to be truly helpful and supportive to those you care about, especially when they go through the toughest times of their lives.