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Notes From the Manager's Scratch Pad

Clarion Review (4 Stars)

Bruce Cloud spent most of his professional career working for the H. B. Zachry Company, a leading construction firm based in Texas. He was president of the company from 1987 to 1993 and vice chairman of the board from 1993 to 1994. In the early 1960s, the company began a magazine called The Zachry Way which became the vehicle for Cloud’s regular column, “From the Manager’s Scratch Pad.” Cloud authored 136 articles between 1962 and 1992 and was asked to write one last installment in 2006. Bruce Cloud died in 2007 at the age of eighty-seven.

Most of Cloud’s brief articles from The Zachry Way are included in this book, which is edited by his son. While the book is a fitting tribute to the senior Cloud, the articles have additional relevance from two vantage points. First, they offer an interesting historical perspective on three decades of business from the point of view of a manager in a non-glamorous industry sector. Second, Cloud’s articles set a standard for communicating with employees that could benefit every manager.

In “A Leader,” written in June 1965, Cloud says there are four different kinds of authority: the authority of character, the authority of competence, the authority of leadership, and the authority of position. He writes, “a leader is a person whose presence gets performance,” and, “leadership is not a method but a way of life.”

In “Knowing People,” written in November 1976, Cloud discusses the importance of knowing employees individually, rather than as members of a group. He encourages employees to learn to be teachers and to be positive influences on their coworkers. Cloud writes, “It is far better to help a person desire to use their strong points than to take advantage of their weak ones to get them to do what you think they should do.”

Cloud’s final article is titled, “Things of the Past Should Not be Forgotten, but Made for the Future.” It encapsulates the fundamental advice he passed along in his many missives. It is also a glimpse into Cloud’s business philosophy. “Every company is grateful for employees who take a real interest in helping the business succeed,” he writes. “Somebody has to care, and if you do, you are irreplaceable.”

Bruce Cloud had the rare ability to convey management’s opinion to employees without being pedantic or condescending. His messages were always simply written, uplifting, and positive, but he wasn’t afraid to tell it like it is. Reading Cloud’s “Notes” will provide managers and employees with a model for how to honestly and openly communicate with one another.