Delivering the Wow
Culture as Catalyst for Lasting Success
- 2025 INDIES Finalist
- Finalist, Business & Economics (Adult Nonfiction)
In "Delivering the WOW", Fain shows how a culture united people around a mission, delighted guests, and unlocked extraordinary performance. Drawing on vivid stories from 33 years at the helm, Fain explains how a remarkable culture was forged and strengthened. "Delivering the WOW" tells the dramatic story of a tenacious culture that surmounted challenges, thrilled customers, and introduced game-changing innovations.
